VTUVIA SN100 Rear Rack

1. Where are the VTUVIA e-bikes located in?

Our USA warehouses: 7515 N. Leadbetter Rd. Portland, OR, 97203

Our Technical Support Address: 3111 S. Valley View Boulevard, Ste Y103 Las Vegas, Nevada 89102

Our stock opens on working day, from 9:00 am to 5:00 pm. Will be rest on weekend.

Your bike will arrive mostly assembled for transport requirements. We will provide the tools and a comprehensive assembly video so you can assemble your bike easily. If you meet any questions in assembly, please contact us and our professional after-sales service will help you.

5. If the bikes' components are broken. Where should I come to repair it?

We will do stringent quality checks before shipped our e-bikes out to our stock. And if by any chance there have, please contact us and tell us your e-bike’s problem. We have local maintenance to fix it. Or we will send you replacement parts and you find a salvage shop to repair, and we pay for the repair fee.

6. How long about the warranty time?

We offer 1 YEAR warranty, including frame, motor and electrical system.

7. If I don't want to have it what should I do?

If by any chance you want to return it, we supply USA address to accept your return for the order within 30 days.

If the e-bike is in good condition, it is the customer's reasons that want to return, the shipping fee should be paid by the customer.

8. If I want to Exchanges (if applicable), what should I do?

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at vtuviaebike@gmail.com and send your item to our technical support address. The return e-bike should in good shape, not effect our second sell.

9. Where I should return?

To return your product, you should mail your product to 3111 S. Valley View Boulevard, Ste Y103 Las Vegas, Nevada 89102. And please send me an email about that firstly.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

1. About Free Shipping:

Free Shipping to the USA, but there are some locations NOT included: Alaska/Hawaii, US Protectorates, APO/FPO

2. Delivery Details:

• Our warehouses address: 7515 N. Leadbetter Rd. Portland, OR, 97203
  
• We will ship all items out within 1-3 working days after receipt of payment.
• Shipping by FedEx or other Express usually will take 3-7 working days that highly depends on the courier companies.
• Standard shipping by Express (UPS, FedEx, etc.)
• Shipping fees and taxes are included in the item prices and buyers pay the price which showed on the website.

3. Notice:

• If not working days might be about 2 days later than normal time.
• Please provide a detailed and correct delivery address and phone number so that we can successfully deliver your order. If the package is lost or returned to the sender due to an incorrect/insufficient delivery address, the customer will bear full responsibility and shipping costs.
• After the package is sent, we CAN NOT change the delivery address.
• Please check the packaging of the item when it arrives. If any damage is found, please indicate it when signing.
• We will make our effort to ensure that you receive your order in time, but we are not responsible for shipping delays, shipping delays, shipping destinations, weather, holidays or incorrect/inadequate shipping information that may affect shipping delay.
• Shipping fees and taxes are included in the item prices which showed on the website.