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🎅CHRISTMAS SALE - Now On! Shop E-Bikes Early & Save Up To $200 OFF!

Return & Refund

Vtuviaebike Return & Refund Policy

✦Order Cancellation

➥If you would like to cancel your order, please contact us at vtuviaebike@gmail.com within 24 hours after you place the order. We will cancel your order and refund you within 2 business days.

✘We can't cancel the order after the bike has shipped.

✦RETURN

➥We have a 30-day return policy for you, which means you have 30 days after receiving your item to request a return.

✘Returns are not allowed after 30 days of the delivery date.

➥To be eligible for a return, your item must be in the same condition (including the box) that you received it, unworn, unused, and the bike must have less than ten (10) miles on the odometer, be free of any wear and tear, dirt, dust, fragrance, or any other signs of use and must include all items that were inside the box (charger, keys, hardware, etc.).

★You'll also need the receipt or proof of purchase.

★Return Shipping Address:
To return your product, you should mail your product to 3111 S. Valley View Boulevard, Ste Y103 Las Vegas, Nevada 89102

★If it is the e-bike's problem that caused the return, we will pay for the return shipping fee.

★If the bike is in good condition, it is the customer's reasons that want to return, the shipping fee should be paid by the customer.

★For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.

★After this time, the refund time frame within 2 business days.

★We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

➤Damages and issues

➥Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
To start a return, you can contact us at vtuviaebike@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

★We are not responsible for the shipping cost of the package returned by the customers themselves. You can always contact us for any return questions at vtuviaebike@gmail.com.

✘Non-RETURNABLE items including, but are NOT LIMITED to:
1. Product from Unauthorized Reseller
2. The damage is caused by human
3. Special order
4. Sale items or gift cards

➤Exchange (Only for Non-quality Products)

➥We only replace items if they are defective or damaged. The return e-bike should in good shape, not effect our second sell. Only for the unworn, unopened package, unused, and the ebike must have less than ten (10) miles on the odometer.

➥If you need to exchange the models or different color must with in 30 days. Please send us an email at vtuviaebike@gmail.com and send your item to our after-sales's address.  $160/pc for the return fees and must pay the corresponding price difference.

✘Over 30 days will not allowed for an exchange

✦REFUND

➥Quality issues: Full refund & partial refund

➥Receive wrong goods: FREE to exchange or full refund

➥Damaged or missing accessories: Free to send accessories or accept a partial refund

➥The package cannot be delivered or missing: Accept free resend or full refund

➥The customer cancels the order before the package is shipped: Free to cancel and accept full refund

➥The customer cancels the order after the package is shipped: ✘Can not cancel after the bike has shipped. You may be charged $160/pc for the return

➥About refund difference price
1. Partial refund of the difference price within 7 days
2. Not acceptable(can send free gift) over 7 days
Note: We haave the right to organize any event promotion

➥Change delivery address: Customers need to pay an extra $20 per item

➥Customers refuse to accept the package: $160 shipping charge per item or the customer needs to pay an extra $150 to resend.

➥Quality Issues Refund:

1. Within 30 days: Accept return or exchange for defective products. We will not able to accept the full refund after riding the bike for a while. The refund would be 40%-80%, it depends on the actual problem and situation. Shipping fee can not be refunded.

2. Over 30 days: Return is not acceptable; Accept exchange of new product or partial refund

Must take a photo of the item in its original packaging to share with our Product Support team.

➥Non-quality Issues Refund:
Only refund within 30 days: unworn, unopened package, unused, and the ebike must have less than ten (10) miles on the odometer,  be free of any wear and tear, dirt, dust, fragrance, and any other signs of use and must be in the same packaging and condition that you receive it, and must include all items that were inside the box (charger, keys, hardware, etc.). We will deduct the shipping fee of $160/pc when we are making a refund for non-defective products/No-longer needed Products

➥Quality Issues Reimbursement:
If you believe your item is defective and was purchased within the last 1 year from our website, please contact us at vtuviaebike@gmail.com, and provide photos or videos that containing the actual defects as there may be a simple fix for your problem. Our support team could provide you with technical solutions.

If the issues still can not be resolved, we would recommend you bring the item to your local bike repair store for fixing, and we would like to provide reimbursement for the defectiveness.

Please note that to be eligible for the reimbursement, i)valid print invoice/digital invoice of the repair shop (handwriting invoices are not eligible); ii)the amount of reimbursement cannot exceed twice the price of the corresponding parts for the repair. iii)We do not offer exchanges freely when parts are damaged again. Only one replacement per part will be accepted. If your part is damaged again and you still want a replacement from us, this may require some parts costs.

★We reserves the right to determine between defective products and normal wear and tear.

★For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.

★After this time, the refund time frame within 2 business days

★We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.