Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier’s website.

Yes, we offer exchanges if you contact us before your order is shipped. Once the order has been shipped, additional fees may apply for exchanges. Please reach out to our customer support team as soon as possible with any exchange requests to avoid these fees.

If your order arrived damaged, please contact us immediately with photos of the damage and your order details. We will work with you to resolve the issue as quickly as possible.

Orders are typically processed within 1-3 business days, except for out-of-stock or pre-order items, which may take longer. During holidays, processing and shipping times may be extended due to higher order volumes. Once shipped, you’ll receive a tracking number via email to monitor its progress.

Shipping typically takes 3-5 days, as we have warehouses in the U.S., Canada, and Europe to ensure faster delivery. Shipping times may vary slightly based on your location and order volume. You will receive a tracking number via email once your order has shipped.

We ship to the United States, Canada, and select European countries. If you have inquiries about shipping to other locations, please contact our customer support team, and we’ll be happy to assist you.

We offer a 30-day return policy for unused and undamaged products in their original packaging. If you are not completely satisfied with your purchase, please contact us to initiate a return. For full details, please refer to our Return Policy.

To start a return, please contact our customer support team with your order number and reason for return. We will provide you with further instructions and a return shipping label if applicable.

Your E-bikes will arrive mostly assembled for transport requirements. We will provide the tools and a comprehensive assembly video so that you can assemble your bike easily. If you have any questions during assembly, please contact us. Our professional after-sales service will help you.

Most VTUVIA e-bikes can support a maximum weight of 330 lbs (150 kg). For specific models like cargo bikes, the capacity may vary. Please refer to the product details for more information.

VTUVIA e-bikes are designed to be water-resistant and can handle light rain or splashes. However, they should not be submerged or exposed to heavy downpours for extended periods.

Absolutely! Our e-bikes come with intuitive controls and adjustable pedal assist levels, making them perfect for riders of all skill levels. For beginners, we recommend starting with a low assist level.

VTUVIA provides 2-Year warranty on the frame, motor, and electrical system. For specific warranty periods and coverage details, please refer to our Warranty Policy.