VTUVIA E-Bikes Warranty Policy and Replacement Procedures

Updated: August 17, 2026

This Warranty Policy applies to eligible VTUVIA e-bikes purchased on or after August 17, 2026. E-bikes purchased before this date remain subject to the warranty terms in effect at the time of purchase.

Before your first ride, please read the manual(s) provided with your product. They contain important safety information and instructions regarding assembly, operation, and maintenance.

VTUVIA warrants its products for a limited period from the date of delivery of the original purchase against defects in materials and workmanship when used normally and in accordance with VTUVIA's published guidelines, including technical specifications, user manuals, assembly instructions, and service communications.

Warranty Coverage

Warranty Region

This Limited Warranty applies only to VTUVIA electric bikes purchased in the United States directly from vtuviaebike.com.

Bikes purchased from an authorized VTUVIA retailer or another authorized sales channel should contact the original retailer for after-sales and warranty service.

All VTUVIA bike owners may contact the VTUVIA Customer Support Team for troubleshooting and technical assistance throughout the service life of the bike.

For clarity, VTUVIA does not ship e-bikes or warranty replacement parts to Alaska, Hawaii, Puerto Rico, or other U.S. territories.

Warranty replacement parts will only be shipped within the continental United States (the lower 48 states).

VTUVIA reserves the right to limit warranty service to the country in which the product was originally purchased.

Warranty Start

The warranty period begins on the date of delivery of the original purchase.

VTUVIA warrants covered products and components against defects in materials and workmanship when used normally and in accordance with VTUVIA's published instructions.

Coverage Components

Category Warranty Period Covered Components
Structure 5 Years Frame
Electrical Parts 2 Years Motor, throttle, PAS control panel, controller, wiring harness, front light, rear light, sensors, charger, and display
Battery 1 Year Original battery supplied with the VTUVIA e-bike
Accessories 1 Year Original VTUVIA accessories purchased with or separately for the bike
Other Essential Components 1 Year Suspension fork, stem, handlebar, headset, brakes excluding brake pads, bottom bracket, crankset, pedals, kickstand, rims, wheel hubs, freewheel, cassette, derailleur, and shifter

Display warranty coverage does not include damage resulting from improper installation, operation, impact, misuse, or unauthorized modification.

Ownership & Duration of Coverage

First Owner / Original Purchaser

This limited warranty applies only to the original purchaser of the product and is subject to the component-specific warranty periods listed above.

Proof of purchase may be required for all warranty claims.

Subsequent Owner / Second or Later Owner

This limited warranty is not transferable to a second or subsequent owner.

However, subsequent owners are welcome to contact the VTUVIA Customer Support Team for troubleshooting assistance, technical support, and replacement-parts assistance where available.

Warranty Limitations

Parts That Are Not Covered

Paint, decals, graphics, cosmetic finishes, scratches, and other appearance-related items are not considered structural components and are not covered unless the damage was caused directly by VTUVIA before delivery.

Suspension forks and suspension components are not considered part of the frame for purposes of the 5-year frame warranty.

Consumable items and components subject to normal wear and tear are not covered, including but not limited to:

  • Tires

  • Tubes

  • Brake pads

  • Brake cables

  • Shifter cables

  • Cable housing

  • Grips

  • Chains

  • Chainrings

  • Spokes

  • Bearings

  • Freehub bodies

  • Rubber moving parts

  • Sprockets

  • Stripped threads or bolts

  • Tools

  • Transmission gears

  • Other components that naturally wear through normal use

Third-party components, including certain drivetrain, braking, or suspension components manufactured by another company, may be subject to the original manufacturer's warranty. Please consult the relevant component manufacturer for additional warranty information where applicable.

Damage or product issues caused by failure to perform required inspection, maintenance, adjustment, or servicing at appropriate intervals are not covered.

Improper Assembly, Operation, Modification, or Maintenance

This Limited Warranty does not cover damage, defects, or failures resulting from:

  • Improper assembly or installation.

  • Improper testing, operation, maintenance, adjustment, or repair.

  • Accidents, crashes, collisions, abuse, neglect, or misuse.

  • Stunt riding, racing, jumping, or other use inconsistent with the product's intended purpose.

  • Improper storage.

  • Excessive or abnormal physical, electrical, or electromechanical stress.

  • Exposure to excessive moisture, water, chemicals, abrasives, sand, dirt, fire, flooding, lightning, or other environmental conditions.

  • Corrosion.

  • Unauthorized repairs or service.

  • Installation or use of unauthorized, incompatible, or non-original components or accessories.

  • Permanent or structural modifications, including drilling or welding.

  • Removal, alteration, damage, or illegibility of the product serial number or barcode.

  • Theft or loss.

  • Improper use of any electrical source.

  • Damage caused by power surges.

  • Damage caused by normal wear and tear.

Battery Limitations

VTUVIA batteries are covered by a 1-year limited warranty beginning on the original product delivery date.

If a battery is determined by VTUVIA to have a defect in materials or workmanship during the warranty period, VTUVIA may repair or replace the battery at its discretion.

A repaired or replacement battery does not restart or extend the original warranty period.

The battery warranty does not cover damage or failure caused by:

  • Use of a charger not intended or approved for the battery.

  • Improper charging or storage.

  • Power surges or improper electrical sources.

  • Water or liquid damage.

  • Excessive heat or environmental exposure.

  • Normal battery degradation resulting from use and age.

  • Broken battery seals or evidence of tampering.

  • Unauthorized repair or modification.

  • Use of the battery in equipment other than the VTUVIA bike for which it was designed.

  • Use of a third-party or incompatible battery with the VTUVIA e-bike.

VTUVIA does not recommend using batteries from other brands or batteries that are not specifically approved for the applicable VTUVIA model. Even when another battery has the same nominal voltage, differences in the battery management system or electrical design may result in incompatibility and damage to the battery, motor, controller, display, or other electrical components.

Damage resulting from the use of an unauthorized or incompatible battery is not covered under this limited warranty.

Shipping Damage

Shipping damage is handled separately from defects covered under the standard limited warranty.

VTUVIA may replace products or components damaged during transportation when all applicable requirements below are satisfied.

You must:

  1. Notify VTUVIA of shipping damage within 30 days of the original delivery date.

  2. Provide clear, dated photographs and/or video showing the damage.

  3. Retain the original packaging and paperwork included with the product when requested.

  4. Inspect the product promptly after delivery.

  5. Report clearly visible damage to the shipping carrier when applicable before accepting or signing for the shipment.

If you arrange your own independent transportation method, freight forwarding service, third-party shipping provider, or similar service after VTUVIA delivers the product to the original shipping destination, VTUVIA is not responsible for loss or damage that occurs during that independent transportation.

Warranty Claims Process

Determination

VTUVIA WILL NOT REPLACE A COVERED COMPONENT UNDER THIS LIMITED WARRANTY WITHOUT FIRST RECEIVING PHOTOS, VIDEO, OR OTHER REASONABLE EVIDENCE OF THE REPORTED DEFECT OR DAMAGE.

To submit a warranty claim:

  1. Contact VTUVIA Customer Support at support@vtuviaebike.com.

  2. Provide your order information, proof of purchase, product details, and clear photographs and/or video showing the issue.

  3. The VTUVIA Customer Support Team will first assist with troubleshooting to determine whether the problem can be resolved without replacing a component.

  4. If VTUVIA determines that a covered component qualifies for replacement under this limited warranty, VTUVIA will provide instructions for receiving the replacement and, where applicable, returning the defective component.

  5. After the replacement component is received, VTUVIA Customer Support may provide reasonable installation or replacement guidance.

Unless otherwise agreed to in writing by VTUVIA, the customer is responsible for shipping costs associated with returning a defective covered component.

Replacement covered components will normally be shipped only to the original purchaser's eligible shipping address within the continental United States.

Replacement Products and Components

Replacement bikes, batteries, accessories, and spare parts provided under warranty do not receive a new warranty period.

Their warranty remains tied to the delivery date of the original product or order.

For example, if a component covered for two years is replaced after 18 months, the replacement component remains covered only for the remaining six months of the original warranty period.

Transferability

VTUVIA's Limited Warranty applies only to the original purchaser and is non-transferable.

Second-hand bikes, private-party purchases, and products purchased from unauthorized sellers are not eligible for coverage under this limited warranty.

However, VTUVIA will continue to provide reasonable troubleshooting assistance, technical support, and replacement-parts assistance to subsequent owners whenever possible.

Stolen Bikes

A stolen or lost e-bike is not covered by this limited warranty.

We recommend using a high-quality lock and recording your bike's serial number after purchase.

Customers may register their VTUVIA e-bike through the VTUVIA bike registration page.

30-Day Returns

VTUVIA's return policy is separate from this limited warranty.

Eligible unused and undamaged products may qualify for return within 30 days of receipt, subject to the terms, conditions, fees, and exclusions stated in the current VTUVIA Return Policy.

Please refer to the VTUVIA Return Policy for complete details.

Disclaimers

To the extent permitted by applicable law, VTUVIA disclaims implied warranties, including warranties of merchantability and fitness for a particular purpose, beyond the duration of this express Limited Warranty.

Some states or jurisdictions do not allow certain limitations or exclusions of implied warranties, incidental damages, or consequential damages. As a result, some of the limitations described in this policy may not apply to you.

If any provision of this Limited Warranty is determined by a court or other competent authority to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

This limited warranty gives you specific legal rights, and you may also have additional rights that vary by state or jurisdiction.

Contact Information

For warranty claims, troubleshooting, or product support:

Email: support@vtuviaebike.com

Website: vtuviaebike.com

If your bike was purchased from an authorized VTUVIA retailer, please contact the original retailer first for warranty and after-sales assistance.