WARRANTY & RETURNS

*The frame and the motor are 1 YEAR warranty, Electrical system: 1 YEAR warranty the same.

*If by any chance you want to return it, we supply USA address to accept your return for the order within 30 days.

*If it is the e-bike's problem that caused the return, we will pay for the return shipping fee.

Notice: If the e-bike is in good condition, it is the customer's reasons that want to return, the shipping fee should be paid by the customer.

>>Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at vtuviaebike@gmail.com and send your item to Corona, CA 92879. The return e-bike should in good shape, not effect our second sell.

>>Shipping

To return your product, you should mail your product to 2565 Sampson Avenue Corona, CA 92879.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.