WARRANTY & RETURNS

*The frame and the motor are 1 YEAR warranty, Electrical system: 1 YEAR warranty the same.

*If by any chance you want to return it, we supply USA address to accept your return for the order within 30 days.

*If it is the e-bike's problem that caused the return, we will pay for the return shipping fee.

Notice:

  • If the e-bike is in good condition, it is the customer's reasons that want to return, the shipping fee should be paid by the customer.
  • Shipping damage must be reported to us within 30 days of arrival. This applies to all products, including bicycles and accessories.
  • Incorrect maintenance, failure to take necessary precautions, exposure of bicycles and batteries to severe weather conditions, such as very humid, hot or cold environments may invalidate the warranty.
  • Unauthorized changes or repairs are not included and may invalidate this warranty.
  • Parts (chains, tires, wheels, inner tubes, battery handles, brake pads, cables and shells, handles and spokes) that will wear out under normal use are not covered by the warranty.
  • You are responsible for replacing and maintaining these wearing items.

>>Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at vtuviaebike@gmail.com and send your item to our technical support address. The return e-bike should in good shape, not effect our second sell.

>>Shipping

To return your product, you should mail your product to 6729 PHILHARMONIC AVE  Las Vegas NV.  89139-6783.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.